Getting in
Cases
Cases splits into two phases. Letters are the cases you work after appointment. Pending is getting guardianship, before letters are authenticated. The case you worked most recently is first on its tab.
In the works. Mail signatures and the Cc line still live on Account. Communications under the case list is where every case forwards. A case can replace that for one channel, and clearing the case value follows this list again.
What you are looking at
Letters is the list after appointment. Pending is its own list for matters that do not have authenticated letters yet, including a dropped document that is not a case yet. New Case, beside the drop box, starts one without a document. A filter icon opens name, ward, and status, and each one you set stays as a chip you can clear. The first row is the one you worked most recently. A row without a case number can be renamed.
What it is trying to accomplish
This is the place for work that crosses every case, as well as the list of cases. You should see what needs a person, without a long page of every case at once.
If what you see on the screen does not match this, that is useful to know. Send feedback.